Terms and Conditions Moonstone Craft Supplies Standard Terms & Conditions (the small print!) When purchasing from this website you are agreeing to our terms and conditions and we recommend that you print a copy for your own reference. We are not currently required to be VAT registered and as such there is no VAT charged on any transactions on this site. Should this situation change at least 30 days advance notice will be given on this webpage. STOCK AVAILABILITY This website uses a stock control system, everything listed should be in stock. However, this is not infallible. Should an item be out of stock we aim to contact you within one working day to discuss the options, if you have provided a contact email address or telephone number. If we have no working email address or telephone number on file we will either delay dispatch (for not more than 3 working days) until new stock is received or dispatch the in stock items and refund for those out of stock. We do our best to ensure that information on this site is up to date and accurate. However items may vary slightly. Prices on this website are an invitation to treat - errors and omissions excepted (E&OE). PAYMENT We accept on-line instant electronic payment by PayPal and Google Checkout. Direct Bank Transfer: We are happy to accept this method of payment and will email our account number and sort code upon request. Cheque: We would rather you did not pay by cheque. If you do you must inform us of your intention within 3 days of your purchase & the cheque must be received within 7 days. If paying by personal cheque goods may only be dispatched after payment has cleared. Please make cheques payable to 'Mrs L Ingleton' and write the your order number and address on the reverse. Cash: We only accept cash payments for self-collection (see below) DELIVERY CHARGES: UNITED KINGDOM - Standard UK delivery is £2.00. If your order is particularly urgent we recommend upgrading to 'Express Delivery' at the checkout. Standard delivery is usually within 5 working days and express delivery is usually within 3 working days. If you require delivery to be guaranteed within 24/48 hours please contact us to discuss the options before purchasing. EUROPE (as defined by Royal Mail) - Delivery charges are based on the weight of the order with prices starting from £3.00. All delivery charges will be stated in full in your shopping basket once you have selected the destination country. For orders up to 250g the delivery charge is £3.00 Thereafter delivery is charged at an additional £1.00 per 250g Up to a maximum of 2kg* (e.g. an order of 620g would be charged at £5.00) REST OF WORLD - Delivery charges are based on the weight of the order with prices starting from £4.00. All delivery charges will be stated in full in your shopping basket once you have selected the destination country. For orders up to 250g the delivery charge is £4.00 Thereafter delivery is charged at an additional £2.50 per 250g Up to a maximum of 2kg* (e.g. an order of 620g would be charged at £9.00) Please note that for overseas orders import duties may be payable, these are the responsibility of the customer. * Parcels over 2kg cannot be sent overseas by Royal Mail. If your order weighs more than 2kg the delivery cost will show as £99.99, in which case please contact us for a quotation for delivery costs. Alternatively we suggest splitting your items into two separate orders. DELIVERY Self-Collection: If you live in the vicinity of NE Hampshire you are welcome to collect your items by prior arrangement, thus saving all the P&P fees. Method of dispatch: Most of our UK packages are sent by Royal Mail. Larger parcels are sent by courier (usually DHL or UPS). Items are generally dispatched within two working days of payment clearing*. If you have not received your item(s) after 5 working days please contact us**. *Generally we do not dispatch items until payment has cleared. However we may do so, at our discretion, under the following criteria; IF the order value is under £10 AND the buyer is an existing customer. In which case items remain the property of Moonstone Craft Supplies until payment clears. ** Please note that you should allow 28 days for delivery. We cannot be held responsible for courier delays and consequential loss. Refunds for items delivered within 28 days will be on the basis of unwanted goods (see below). Packaging: We constantly strive to pack our items so no damage occurs whilst minimising both the packing cost and environmental impact. If you feel your item(s) were not sufficiently well packed, even if no damage occurred (or indeed if they were over-packaged) please let us know so we can modify our packing. Wherever possible we recycle packing material and would encourage you to recycle the packaging we have used. RETURNS & REFUNDS Please contact us before returning any goods. Faulty or damaged goods: contact us as soon as possible to explain the problem and arrange for the goods to be returned at our expense and for an immediate refund or replacement to be arranged. However, please note, if the listing states 'contents . . may vary, but will be of equal or greater value' variation of the contents may not be considered grounds for refund/replacement under this clause Unwanted Goods: May be returned within 30 days, at the purchaser's expense, for a full refund excluding delivery charge - provided they are in resalable condition. This also applies to packages returned by Royal Mail (or other couriers) as 'undeliverable', 'not called for' etc (if requested these may be re-sent but additional postage will be charged at cost, which may be greater than any applicable P&P promotion). PRIVACY POLICY & DATA PROTECTION Where payment is processed via credit card, credit card numbers are not retained on our database. Any personal information that you provide will not be passed to third parties.  Your details will be held securely and will not be used for any purpose other than in relation to your transaction. We operate an opt in e-mailing list. If you select this option your details will be held securely and will only be used by ourselves and not passed to any third parties. We will not email you more than 6 times a year and you may unsubscribe at any time by emailing shop@moonstonecrafts.co.uk (every email will also contain details of how to unsubscribe) Page last updated:  20 May 2009 « Back